Shipping, exchanges and returns
Inspect the parcel and products when they are delivered.
Deadline
Any request about defects, exchanges or returns must be sent within 7 days of receiving the order. After that deadline we are unable to accept it.
Defects
We accept claims for defects reported when the parcel is received, always within the 7 days above. Keep the packaging, take clear photos and contact us immediately. Products must have no signs of use.
Exchanges and returns
Outside defect cases, we do not offer voluntary exchanges or returns. Any mandatory consumer rights under local law remain unaffected.
Shipping
The delivery address must be complete and accurate. Tracking is supplied when available. Carrier or customs processes may affect estimated times.
Última actualización: 20/09/2026